Delete your account
You can delete your Gireta account and everything in it at any time, from inside the app or by email. Deletion is permanent and cannot be undone.
Delete from inside the app
Open Gireta, then go to Settings, Account, Delete account. Confirm when prompted. Your account and data are removed immediately and you are signed out on every device.
Delete by email
If you no longer have the app installed or cannot sign in, email help@gireta.com from the address on your account with the subject “Account deletion request”. We verify ownership of the address and then delete the account within 30 days.
What gets deleted
Everything tied to your account: your profile and onboarding answers, protocols, stacks, items, dose logs and dose changes, inventory and vials, journal entries, progress photos and scans, tracked metrics and metric history, side-effect logs, posts, comments and reactions, topic subscriptions, saved compounds, achievements, notification preferences, push tokens, in-app notifications, reports you filed, and your subscription entitlement record.
What is retained, and for how long
Your sign-in record is held for 30 days after deletion, then removed automatically. This grace period exists so an accidental deletion can be recovered. Purchase and billing records held by Apple, Google, or our payments processor are retained for the period those companies and applicable tax law require, and are outside our control. Aggregated, non-identifying usage counts that cannot be traced back to you may be retained indefinitely.
Your subscription
Deleting your Gireta account does not cancel a paid subscription. Cancel it in the App Store or Google Play before deleting, otherwise billing continues on the store account that bought it.